At Eluma, we aim to deliver your favorite beauty and skincare products to your doorstep quickly and safely. Please review our shipping details below.
1. Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Rates & Delivery
Free Shipping is available on orders above Rs. 5000 within Pakistan.
For orders below Rs. 5000, standard shipping rates will apply and will be calculated at checkout.
Delivery time within Pakistan is usually 3–7 business days, depending on your location.
3. Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan for your convenience.
Please ensure that someone is available to receive and pay for the order at the delivery address.
4. International Shipping
Currently, we only ship within Pakistan. We are working on expanding our shipping network to international locations soon.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with tracking details.
You can use this tracking number to monitor the status of your delivery.
6. Delays in Delivery
While we strive to deliver your orders on time, unforeseen circumstances such as weather conditions, strikes, or courier delays may affect delivery times. We appreciate your patience in such cases.
7. Wrong Address Disclaimer
Customers are responsible for providing the correct shipping details at checkout.
If you enter an incorrect address and the order is returned to us, reshipping charges will apply.
8. Damaged or Missing Items
If your package arrives damaged or items are missing, please contact us within 48 hours of receiving the order at elumabyh07@gmail.comwith photos of the package and products.
9. Contact Us
For any shipping-related inquiries, please reach us at:
