At Eluma, we want you to be fully satisfied with your purchase. If for any reason you are not happy, please review our Refund & Return Policy below.
1. Returns & Exchanges
You may request a return or exchange within 7 days of receiving your order.
To be eligible, items must be unused, unopened, and in their original packaging.
For hygiene and safety reasons, skincare, cosmetics, and beauty products cannot be returned once opened or used.
2. Non-Returnable Items
We do not accept returns or refunds on:
Opened or used beauty/skincare products.
Sale items, discounted bundles, or promotional offers.
Gift cards and downloadable products.
3. Refunds (If Applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 7–14 business days.
Shipping fees are non-refundable.
4. Exchanges
We only replace items if they are defective, damaged, or sent incorrectly. If you need an exchange, please contact us at elumabyh07@gmail.com with proof of purchase and product images.
5. Return Shipping
Customers are responsible for return shipping costs, unless the item received was defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
6. Order Cancellations
Orders may be canceled within 24 hours of purchase if they have not yet been shipped.
Once shipped, the order cannot be canceled, but you may request a return (if eligible).
7. How to Request a Return
To start a return, please contact us at:
📧 elumabyh07@gmail.com 📞 +92 332 0808110
Please include your order number, product details, and reason for return.
8. Late or Missing Refunds
If you haven’t received a refund within 14 business days, first check your bank account or contact your payment provider.
If the issue persists, email us at elumabyh07@gmail.comfor assistance.
